We offer the best set of activities designed to effectively and permanently launch and maintain an online platform. Finally, the project is launched, the traffic is high, it seems that the goal has been achieved. But this is only the first stage of the development of the project on the Internet. This is followed by daily work to make it easier and more efficient. Stable income is a constant part of the project, and the technical support of the site plays an important role in ensuring the availability of resources and quality work.
[ Support ]
Support
[ Service Packages ]
Package "Support - Standard"
$70/month
This package is recommended for small static projects, such as a business card site, which do not need to change content regularly.
- Consultations on any issues (phone, messengers, mail, etc.).
- Hosting and domain payment control.
- Daily monitoring of project work.
- Data backup – 1 time per month.
- System update – once a month.
- Antivirus check – once a month.
- Operative identification and resolution of technical issues.
- Implementation of additional functionality – 4 hours per month.
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Package "Support - Premium"
$150/month
This package is recommended for large projects, for example, an online store, a news site, the support of which is mandatory.
- Consultations on any issues (phone, messengers, mail, etc.).
- Hosting and domain payment control.
- Daily monitoring of project work.
- Data backup – 1 time per month.
- System update – once a month.
- Antivirus check – once a month.
- Operative identification and resolution of technical issues.
- Implementation of additional functionality – 10 hours per month.
- Checking the site for SEO errors.
- Project monitoring using Analytics services.
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Package "Support - Individual"
from $50/month
We recommend this package for projects that require solving specific tasks. The points described below are mandatory, as they are critical for any site.
- Consultations on any issues (phone, messengers, mail, etc.).
- Hosting and domain payment control.
- Daily monitoring of project work.
- Data backup – 1 time per month.
- System update – once a month.
- Antivirus check – once a month.
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[ Frequently Asked Questions ]
Can I expand the list of services in the package?
Yes of course. The “Support – Flexible” package allows you to expand your list of technical support services, taking into account your needs. In this case, the cost will be recalculated.
What should site technical support include?
What is included:
- hosting, domain monitoring;
- timely update of plugins, themes;
- detection and elimination of critical errors on the site;
- answers to the client’s questions.
How does technical support work?
Technical support is usually provided by phone, email, online support services on the website or social media accounts.
How quickly technical support responds?
In that case, if this site is on technical support, then the average time to restore it is 1 hour. If it is not about restoring the site, but about answering questions, then it is no more than 2 hours during working hours.
